What is MacRail?
- Client Focus
- Good Employer
MacRail provides a first class, innovative solution for site access control and reporting.
Site Access Control is delivered by a team of our own staff, trained to a consistent standard, with a client focus and flexibility to ensure client needs are met. The MacRail System is a unique web based, real-time, progress reporting and workforce attendance monitoring system.
Both services are backed up by our 24/7 Command and Control Center, which can also handle smaller worksites or office/security staff registers to allow consistency of planning and payroll sources.
Developed primarily for railway track renewal operations, the system and delivery methods can easily be adapted to suit other aspects of civil engineering works.
Progress reporting and workforce attendance monitoring
MacRail is a web based, real-time, progress reporting and workforce attendance monitoring system developed primarily for railway track renewal operations, which is fully adaptable to suit other aspects of civil engineering works.
The Site Access Controller (SAC) acts as a railway worksites administration centre, responsible for controlling access/egress to site and collating reports. They form a single point of contact from the worksite to the outside world.
Our SACs, using laptops, regularly update our online suite of site reports, schedules and personnel registers which gives our clients a live view of the status of their worksite. All our SACs are provided with full PPE and after a probationary period are put through PTS or LUCAS certification to improve their knowledge of track works and ensure a safety focus.
Based at Head Office, our Command and Control Center is open 24 hours a day, 7 days a week. It provides a cost effective solution for signing in and reporting on smaller sites, where a SAC is not specifically required. This allows you to benefit from signing in 100% of your workforce into a central system with bespoke reporting.
Our Command and Control Center currently conduct 100% sentinel checks and as the new Sentinel scheme roles out, we can use this facility to provide a cost effective, reliable alternative to the purchase of costly but delicate site based IT solutions such as mobile phones.
The Command and Control Center is available on a contract or pay as you go basis, from as little as £30. Once you have the Command and Control Center on board, they can do so much more – direct workers/contractors to site, act as a control room/contact centre for you, provide out of hours help and advice on the MacRail System with access to our on call managers if required: The possibilities are endless.
We collect a massive amount of data, all of which is securely stored and never erased. This data can be used to help you better plan future works. A suite of reports is available at your fingertips to review.
- Staff on your sites who have breached 12/14 hour rules
- Plant problems
- Incidents/accidents on site
- Staff that Did Not Sign Out and many more...
Bespoke reporting (and associated data collection) can be arranged to suit your needs.
Our dedicated IT team are always on hand to discuss your individual requirements, or training needs. We have dedicated servers based off site with guaranteed 99% up time. The team are always evolving the system to bring in improvements as well as developing new and innovative products to enhance the overall user experience and MacRail Systems solution.
Keeping you on track ... Online
MacRail Systems Limited is a family company based in Weston-super-Mare. It is owned and operated by husband and wife team, Ian and Erica McFetridge.
Ian is a career rail industry professional with a background in planning projects and renewals. He founded MacRail in 2001 to record real time worksite progress, enabling scrutiny of works after completion to identify points of variance between planned and actual, therefore better informing future plans. The obvious step in 2004 was to launch the application on a web based platform and it has grown to fit client needs ever since.
Erica comes from a strong organisational and management background. She has focused on delivering the MacRail product in a quality format matching client expectations to product delivery and capability.
Since its inception the MacRail system has been used widely across the UK rail network and has been constantly developed and refined in line with clients’ requirements. This flexibility, twinned with the facility to include bespoke solutions within the common overall framework, is what makes MacRail the outstanding market leader in its sector.
Information for Tender
This section contains useful information for those involved in the tendering process and are interested in using the MacRail System on their project. If you need any more information on any of MacRail services, please contact us directly.
Working for MacRail
The Site Access Controller (SAC) ensures that only competent people access the worksite by checking that Sentinel track safety cards are valid, that Personal Protective Equipment is worn and that staff are briefed before starting work. In addition to this, the SAC liaises with the site supervisory personnel to receive work progress updates and to input that information onto the MacRail web site.
A working knowledge of railway engineering terminology would be very useful, although full training will be offered to suitable recruits.
SACs must be prepared to travel to different worksites depending on where engineering works are taking place (travel expenses payable).
Shifts may be days or nights, predominantly at weekends. Worksites may be located anywhere in the UK although SACs are usually recruited to work within the region they are based.
SACs will need:
- Excellent communication skills
- Competent IT skills
- Good attention to detail for accurate data entry
- Problem solving skills
- Professional demeanour as a MacRail representative
- North West - Lancaster, Preston, Chester & Crewe
- Norwich, Ipswich, Colchester
- Midlands - Birmingham, Coventry, Leicester
- Scotland - Glasgow, Stirling, Edinburgh
Based in Weston-super-Mare the Command and Control Center is provided for clients to record data for smaller worksites which do not require a SAC. The Operator acts in the same way as a site-based SAC in respect of recording workforce attendance and keeping work progress updates, however all contact takes place over the phone and one Operator may cover several sites.
The Operator will speak to various site based staff to gather workforce details and enter all personnel onto the web site register. The Operator will also take basic work progress updates and record workforce leaving times.
Shifts are organised on a rolling roster within a small friendly team. Shifts are offered as a mixture of days, evenings and nights to include weekends, either on a part or full time basis. Shift times are: days are 0700-1500, evenings 1500-2300, nights 2300-0700. Casual weekend hours may also be available.
Operators will need to possess the following qualities:
- Attention to detail/accurate data entry
- An excellent telephone manner
- A professional working attitude
- Competent IT skills
- Excellent verbal and written communication
- Previous office or call centre experience
- Casual hours
- Part time averaging 28 hours per week working 4 shifts on, 4 days off.
Track Partnership on London Underground Infrastructure
Both MacRail SAC’s and CRM’s will need good communication skills and be computer literate. A working knowledge of railway engineering terminology would be very useful, although full training will be offered to suitable recruits. SAC’s and CRM’s must be prepared to travel to different worksites on the London Underground infrastructure depending on where engineering works are taking place. Shifts may be days or nights, predominantly at weekends although some midweek work may be available.
The SAC ensures that only competent people access the worksite by checking that Lucas cards and Track Safety Certificates are valid, that Personal Protective Equipment is worn and that staff are briefed before starting work. The SAC will be in charge of directing delivery vehicles as well as ensuring that all welfare facilities are in good order and the SAC access area is clean and tidy.
The Control Room Manager coordinates the Site Control room, managing the Command and Control processes and supporting the Site Manager in the provision of information. The CRM uses a laptop computer to access an online database and enter regular site reports directly onto the internet for management staff to view. The CRM is responsible for organising and taking minutes of 4 hourly progress review meetings and managing email alerts for Track Partnership/London Underground representatives.
- Sorry, no current vacancies.
At present, all Site Access Controllers work under ‘zero-hours’ contracts where there is no obligation for employer or employee to offer or accept any work. Hours of work are not fixed but are allocated each week. This type of contract is common where the amount of work is varied or cyclical across a business and is common in the engineering and construction sectors, as well as being the usual form of contract for employment agencies.
However, although there are no guaranteed hours, MacRail will make every reasonable attempt to secure work for competent Site Access Controllers. Furthermore, all Macrail staff are directly employed by the company, paid monthly via the PAYE system, and will be entitled to statutory holiday pay on a pro-rata basis. Where applicable, Personal Track Safety (PTS) training and all Personal Protective Equipment (PPE) will be provided by the company. MacRail Systems Limited is an equal opportunities employer.
Recruitment ProcessApplication Form
If you are interested in working for Macrail and would like to know what opportunities we have available, or to send your application (marked for the attention of Laura McFetridge) please contact using the following:
Fax: 01934 424139
Unit 1 Morston Court
On Friday at MacRail Head Office we held a Cake Sale and Christmas Jumper day to raise money for our selected charity, Weston Lifeboats.
Thanks to the generosity, baking skills and monster appetites of staff here, we raised over £50.
After a ballot by the MacRail staff, our charity for 2015 is Weston Lifeboats.
Weston lifeboats are currently seeking to raise £300k for a new station, having lost the use of their previous base on Birnbeck Pier.
We welcomed Peter Elmont (Chairman of Fundraising) Glyn Hayes (Press Officer) and Judy Hayes (Treasurer) to the Head Office to kick off the year with an initial donation of £250 and to hear about the other events they have planned for the year which we may be able to get involved with.
Our new Operations Manager, Jon Hartnell, was particularly keen to get involved in their annual raft race and has already been making super-secret plans for an unsinkable craft.Pictured from left Paul Wheatcroft (IT Manager) Erica McFetridge (Operations Director) Judy Hayes, Peter Elmont, Heidi Hibbert (Customer Service and Quality Coordinator) and Jonathan Hartnell (Operations Manager).
We would like to announce the winner of our iPad competition from our stands at InfraRail and Rail Live!
Congratulations to Mark Nogowczyk from Unipart Rail who has won an iPad Air.
Thanks to all of you who took part in the competition and those who came out to see us at Rail Live this year.