What is MacRail?

  • Quality
  • Reliability
  • Client Focus
  • Responsive
  • Innovation
  • Service
  • Safety
  • Environmental
  • Commitment
  • Good Employer

MacRail provides a first class, innovative solution for site access control and reporting.

Site Access Control is delivered by a team of our own staff, trained to a consistent standard, with a client focus and flexibility to ensure client needs are met. The MacRail System is a unique web based, real-time, progress reporting and workforce attendance monitoring system.

Both services are backed up by our 24/7 Command and Control Center, which can also handle smaller worksites or office/security staff registers to allow consistency of planning and payroll sources.

Developed primarily for railway track renewal operations, the system and delivery methods can easily be adapted to suit other aspects of civil engineering works.

Progress Reporting and Workforce Attendance Monitoring

MacRail is a web based, real-time, progress reporting and workforce attendance monitoring system developed primarily for railway track renewal operations, which is fully adaptable to suit other aspects of civil engineering works.

Site Access Controller (SAC)

The SAC acts as a railway worksites administration centre, responsible for controlling access/egress to site and collating reports. They form a single point of contact from the worksite to the outside world.

Our SACs, using laptops, regularly update our online suite of site reports, schedules and personnel registers which gives our clients a live view of the status of their worksite. All our SACs are provided with full PPE and after a probationary period are put through PTS or LUCAS certification to improve their knowledge of track works and ensure a safety focus.

Command and Control Center

Based at Head Office, our Command and Control Center is open 24 hours a day, 7 days a week. It provides a cost effective solution for signing in and reporting on smaller sites, where a SAC is not specifically required. This allows you to benefit from signing in 100% of your workforce into a central system with bespoke reporting.

Our Command and Control Center currently conduct 100% sentinel checks and as the new Sentinel scheme roles out, we can use this facility to provide a cost effective, reliable alternative to the purchase of costly but delicate site based IT solutions such as mobile phones.

The Command and Control Center is available on a contract or pay as you go basis, from as little as £30. Once you have the Command and Control Center on board, they can do so much more – direct workers/contractors to site, act as a control room/contact centre for you, provide out of hours help and advice on the MacRail System with access to our on call managers if required: The possibilities are endless.


We collect a massive amount of data, all of which is securely stored and never erased. This data can be used to help you better plan future works. A suite of reports is available at your fingertips to review.

  • Staff on your sites who have breached 12/14 hour rules
  • Plant Problems
  • Incidents On Site
  • Staff that Did Not Sign Out and many more...

Bespoke reporting (and associated data collection) can be arranged to suit your needs.

Our dedicated IT team are always on hand to discuss your individual requirements, or training needs. We have dedicated servers based off site with guaranteed 99% up time. The team are always evolving the system to bring in improvements as well as developing new and innovative products to enhance the overall user experience and MacRail Systems solution.

Keeping you on track ... Online

MacRail Systems Limited is a family company based in Weston-super-Mare. It is owned and operated by husband and wife team, Ian and Erica McFetridge.

Ian is a career rail industry professional with a background in planning projects and renewals. He founded MacRail in 2001 to record real time worksite progress, enabling scrutiny of works after completion to identify points of variance between planned and actual, therefore better informing future plans. The obvious step in 2004 was to launch the application on a web based platform and it has grown to fit client needs ever since.

Erica comes from a strong organisational and management background. She has focused on delivering the MacRail product in a quality format matching client expectations to product delivery and capability.

Since its inception the MacRail system has been used widely across the UK rail network and has been constantly developed and refined in line with clients’ requirements. This flexibility, twinned with the facility to include bespoke solutions within the common overall framework, is what makes MacRail the outstanding market leader in its sector.

Information for Tender

This section contains useful information for those involved in the tendering process and are interested in using the MacRail System on their project. If you need any more information on any of MacRail services, please contact us directly.

  • Link Up Audit

Working for MacRail

Site Access Controller (SAC)

Job Description

The Site Access Controller (SAC) ensures that only competent people access the worksite by checking that Sentinel track safety cards are valid, that Personal Protective Equipment is worn and that staff are briefed before starting work. In addition to this, the SAC liaises with the site supervisory personnel to receive work progress updates and to input that information onto the MacRail web site.

A working knowledge of railway engineering terminology would be very useful, although full training will be offered to suitable recruits.

SACs must be prepared to travel to different worksites depending on where engineering works are taking place (travel expenses payable).

Shifts may be days or nights, predominantly at weekends. Worksites may be located anywhere in the UK although SACs are usually recruited to work within the region they are based.

SACs will need:

  • Excellent communication skills
  • Competent IT skills
  • Good attention to detail for accurate data entry
  • Problem solving skills
  • Professional demeanour as a MacRail representative


At present, all Site Access Controllers work under ‘zero-hours’ contracts where there is no obligation for employer or employee to offer or accept any work. Hours of work are not fixed but are allocated each week. This type of contract is common where the amount of work is varied or cyclical across a business and is common in the engineering and construction sectors, as well as being the usual form of contract for employment agencies.

However, although there are no guaranteed hours, MacRail will make every reasonable attempt to secure work for competent Site Access Controllers. Furthermore, all MacRail staff are directly employed by the company, paid monthly via the PAYE system, and will be entitled to statutory holiday pay on a pro-rata basis. Where applicable, Personal Track Safety (PTS) training and all Personal Protective Equipment (PPE) will be provided by the company. MacRail Systems Limited is an equal opportunities employer.

Command and Control Center

Operator Job Description

We are recruiting staff for our Command and Control Centre to work within our head office based in Weston-super-Mare.

We are recruiting casual and part time Operators working a variety of shifts to cover our 24/7 control centre. We have contracts available for a minimum of 16 hours up to 28 hours per week.

Casual staff must be able to work Saturday night shifts at a minimum with other midweek and weekend shifts available. Part time staff will be working 28 hours per week on a 4 on, 4 off shift pattern to include days, evenings and nights to cover weekends as well as midweek.

Shifts times:
Day: 07:00 – 15:00
Evening: 15:00 – 23:00
Night: 23:00 – 07:00

Duties to include:

  • Signing in and out personnel on railway worksites and recording their travel time and work type.
  • Contacting site personnel to obtain progress updates and accurately entering into our online system.
  • Acting as quality control for our on-site employees, checking their updates and site reports hourly and prompting if necessary. Occasionally carrying out updates on their behalf if internet connection is lost.
  • Provide out-of-hours support to any site based employees who are experiencing technical difficulties and/or connection issues with the MacRail website or MacApp software.
  • Keep a log detailing all events arising during the course of a shift

To succeed in the role candidates should possess the following qualities:

  • Flexibility
  • Assertiveness
  • Attention to detail/accurate data entry
  • An excellent telephone manner
  • A professional working attitude
  • Competent IT skills
  • Excellent verbal and written communication, GSCE or equivalent passes in English
  • Previous office or call centre experience

If you are interested please apply by submitting an up to date CV to jobs@macrail.co.uk and covering letter or contact Kenna Silcox, HR for further details.

Recruitment Process

Download Application Form

If you are interested in working for MacRail and would like to know what opportunities we have available, or to send your application (marked for the attention of Kenna Silcox) please contact using the following:

Email: jobs@macrail.co.uk

Fax: 01934 424139

Post: Unit 1 Morston Court
Aisecome Way
BS22 8NG